Topflight Care AI

We want to enable patients to handle more tasks through the chatbot rather than through the clinic portal. This means we have to support additional clinic workflows beyond scheduling and intake such as entry points for billing, linking other non-intake forms, or providing them with the ability to modify their appointments.

We need users to be able to authenticate in chat. The chatbot needs to be able to recognize these scenarios and figure out how to get the user authenticated, registered, or logged out. This is a pivotal epic that will allow us to run more and more clinic portal functionality directly through the chabot.

In the next version, we are integrating a lightweight Remote Patient Monitoring (RPM) system into the existing EMR. This added functionality empowers providers to monitor patient goals, vital signs, and progress charts effortlessly. Additionally, it facilitates periodic check-ins with patients through multiple communication channels, enhancing continuous care and patient-provider connectivity.

This functionality enables patients to interact with the chatbot directly through text messages, eliminating the need for an additional app. Tailored to the nuances of SMS communication, this opens a new avenue for sustained patient engagement over time. Patients keep healthcare advice and scheduling right in their pocket with this accessible and user-friendly option.

In our next iteration of the scheduling chatbot, we'll deeply integrate it with the EHR. It empowers users with smart provider selection, real-time scheduling capabilities, and hassle-free rescheduling and cancellations. To enhance user engagement, the chatbot also delivers timely reminders through a variety of notification channels.

The conversational intake turns lengthy forms into engaging dialogues, significantly boosting form completion rates. It not only alleviates the patient's burden but also enriches the provider's understanding by delivering key information in a more subjective and nuanced manner for the upcoming appointment with the patient.

We aim for our chatbot to easily integrate with multiple Electronic Medical Records (EMRs). A key aspect of enabling this integration is the secure storage of Protected Health Information (PHI) in compliance with HIPAA regulations, to enhance data interoperability over time.